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Our aim is to ensure that you receive a high standard of service from us at all times. However, sometimes things do go wrong or we make mistakes, or our services, or the work of our contractors, isn't up to an acceptable standard - and you may wish to make a complaint.

We really want to hear from you and encourage all feedback, and to help with this we've developed a complaints policy and procedure to ensure that we deal with any complaints we receive effectively and fairly. 

If you make a complaint you won't be subject to any discrimination or receive a worse service as a result. 

Independence Trust is part of GRCC and therefore we follow the complaints procedure set out on their website. Please click here for more information about our procedure and how you can make a complaint if you feel you'd like to.