How do I use the Responder Service?
All you have to do is activate your personal Careline alarm. Our Careline operators will ask you a few simple questions to see how you are and assess what help you require. If they are confident that a Mobile Responder is the best option for you then they will instruct a responder to visit you. A responder will also visit you if you activate your alarm and do not answer. The Responders aim is to be with you in 45 minutes – this is a target set by the TSA (Telecare Services Association). Our Mobile Responders will need access to you home, they can not force entry. We are happy to discuss access options with you i.e. the provision of a Key Safe. Our Mobile Responder will then provide the help you need.
The team and vehicles
The team use 4x4 vehicles to ensure that they can reach you if weather conditions are bad, especially if you live in a rural area. The vehicles are fully equipped with first aid equipment and lifting apparatus to ensure that we can help you in any situation e.g. if you have had a fall. All of our responders are subject to an enhanced Disclosure and Barring Service (DBS) check and carry photo I.D cards giving you the reassurance that you will be looked after by a professional. There is a limit of up to 8 call outs per person, per year, for non fall related call outs (the falls response element of this service is currently funded and therefore you will not be charged for fall related call outs). There is also an option to purchase additional visits in agreement with this, subject to review.
What can’t the responder help me with?
We cannot offer personal care, give medication or fill out medication reminders.
The service is available 24 hours a day, 7 days a week (including Bank Holidays) so you can rest assured that your calls will be answered and help is on the way.
For detailed information about the service please see our guide; click here.