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Call us on 0345 8638323

Exceptional telecare from £2.23 pw +VAT

Careline, our 24-hour alarm service works to ensure people can live independently in their own home. We're the 5th largest provider of telecare services in the UK and prioritise service above the number of connections. 99.7% of customers surveyed say they'd recommend us to others.

Who'd benefit from Careline?

  • More vulnerable people
  • Individuals who have recently been discharged from hospital
  • People with long-term conditions
  • People with hearing or sight impairment
  • People with mobility problems/disabled people

Watch more short customer stories on our Facebook here

How does Careline work?

Careline allows its users to call for help with a touch of a button. This button can be worn around the neck, on the wrist, or clipped to clothing. Once pressed a call is made to our operators who'll offer assistance and take appropriate action; this could be contacting a friend/family member or the emergency services.

Additional alarm sensors are available; for the full list click here.

What our customers are saying

The 2015-2016 Careline survey surveyed 1665 self funded alarm customers. It had a 47% response rate (TSA target is 5%). 

99%

Were very or fairly satisfied with the Careline service

98% 

Felt Careline provides value for money

99.7% 

Would recommend Careline to others

What our regulator the TSA says

“A very well led telecare business where quality is embedded"

2017 annual TSA audit:

 

Costs - Rental Options

  Option 1 £4.16 per week Option 2 £5.91 per week Option 3 £7.66 per week Option 4 £9.41 per week
Alarm Unit Includes maintenance as standard ✔️️ ✔️️ ✔️️ ✔️️
Pendant ✔️️ ✔️️ ✔️️ ✔️️
24/7 Monitoring ✔️️ ✔️️ ✔️️ ✔️️
2 Extra Sensors *   ✔️️   ✔️️
Key Safe** £1 per week £1 per week ✔️️ ✔️️
Mobile Responder     ✔️️ ✔️️
Daily Welfare Call 88p per call 88p per call 88p per call 88p per call

All Prices exclude VAT Bespoke packages available on request

* As part of our options we offer an additional 2 sensors with options 2 and 4. See PDF guide

** If you already have a key safe at your property we will adjust the cost of your package accordingly. See PDF guide 

Costs - Purchase Options

  Option 1 Initial Payment £168 Plus £2.23 per week Option 2  Initial Payment £307.34 Plus £2.83 per week Option 3 Initial Payment £168 Plus £4.73 per week Option 4 Initial Payment £372.34 plus £5.33 per week
Alarm Unit Includes maintenance as standard ✔️️ ✔️️ ✔️️ ✔️️
Pendant ✔️️ ✔️️ ✔️️ ✔️️
24/7 Monitoring ✔️️ ✔️️ ✔️️ ✔️️
2 Extra Sensors *   ✔️️   ✔️️
Key Safe** £1 per week £1 per week ✔️️ ✔️️
Mobile Responder     ✔️️ ✔️️
Daily Welfare Call 88p per call 88p per call 88p per call 88p per call

All Prices exclude VAT Bespoke packages available on request

* As part of our options we offer an additional 2 sensors with options 2 and 4.

** If you already have a key safe at your property we will adjust the cost of your package accordingly.

If you have any questions related to the subjects above, you can leave us a message using the form below and we will get back to you shortly